Refund & Cancellation Policy
Last Updated: June 2026
General Policy
IBCCI aims to provide high-quality professional services. Due to the nature of consulting, membership, and registration-related services, refunds are subject to the conditions below.
Membership Fees
Membership fees are generally non-refundable once membership benefits have been activated.
Consultation Services
- Cancellation requests received at least 24 hours before the scheduled consultation may be rescheduled.
- Missed appointments without prior notice are non-refundable.
Business Registration & Documentation Services
Once work has commenced, document review has started, or applications have been submitted, fees are non-refundable.
Duplicate Payments
If a duplicate payment is made due to a technical error, the excess amount will be refunded after verification.
Failed Transactions
If payment is deducted but the transaction fails, users should contact support with proof of payment. Refunds, if applicable, are generally processed within 7–14 business days.
Cancellation Requests
Cancellation requests must be submitted in writing to:
Refund Processing
Approved refunds will be processed through the original payment method whenever possible.
Processing times may vary depending on the payment provider, bank, or financial institution.
Contact
For refund or cancellation inquiries:
Email: support@ibcci.org
Website: https://ibcci.org